At Dura-Gate.com, your complete satisfaction is our ultimate goal. To this end, we offer the following returns and refunds policy:
Returns and Refunds Policy
We will accept most any item we sell as a return for credit less shipping costs and a 15% restock fee within 30 days of receiving the product(s), except specially fabricated and special order items listed below. Electronic devices are non-returnable. After 30 days, the product’s manufacturer becomes responsible within the limitations of their specific warranties. You are responsible for shipping charges back to us. Please read the full explanation below for returns and refunds policy exceptions and conditions.
How To Return Item(s)
All returned items must have an RMA number (Return Merchandise Authorization). Mark the RMA number clearly on the outside of the package or on the shipping label. To receive an RMA number please complete our online Contact Form found here or call us at (256) 883-0404. Ship to: Dura-Gate, 1035 A Cleaner Way, Huntsville, AL 35805.
You must return the item(s) in its original condition and in its original store presentation box or container. Please place the items original box inside another box to protect the original. The customer is responsible for the safe and undamaged return of all items. Please note that items that have been used or installed are non-returnable. Do not reuse packing or shipping boxes that have been damaged. Upon receiving the item(s) back, we will inspect them to make sure all parts, including installation instructions and documentation, are returned. Damaged or missing items will be deducted from your refund. Ship all items with signature required and insured. Failure to do so could result in no refund, if it is clear we had not received the item back. All items returned missing instruction manuals, original packaging materials or in an otherwise unsellable condition will not be credited.
Amount of Refund
Original shipping charges are not refundable. We will deduct all original shipping charges from your credit. A minimum of 15% restock fee will also apply. Certain special order items will be subject to higher restock fees and will be quoted upon issuance of an RMA number. Items returned without original box and/ or packaging will be subject to an additional handling fee which varies depending on item.
Refunds are generally issued within 5 business days of receiving the returned items.
Refused Shipments at Time of Delivery
Orders that are refused at time of delivery where a shipping expense has been incurred by us, will be subject to no refund of the shipping charge to you and an additional charge for the shipping fee back to us. If for any reason you feel that a shipment is not acceptable, call us immediately at 256-384-2424. In cases of damaged merchandise these shipping charges will be waived, if a successful claim can be filed against the shipper with your assistance.
Any order that is considered special fabrication is not returnable and therefore not refundable, unless the product is damaged or not built as ordered. This includes gates, kennel panels, chain link software, ornamental aluminum fence, vinyl fence, chain link fences and customized work of any kind. Only products that are advertised as our standard product line can be accepted for returns.
Due to the inherent nature of electronics, we do not accept electronic devices for return/credit. This includes, but is not limited to card readers, proximity readers, keypads, intercoms, circuit boards, loop detectors, timers, emergency vehicle devices, electric locks, solar panels, gate operators, batteries, and transformers.
Pricing Errors and Omissions
As we look to increase the number of items being offered on our site, the chance increases that an item may be shown with an incorrect price. We work hard to avoid these errors, but they can happen. If we have made a mistake on an item you are wanting to purchase, we will attempt to honor that price if at all possible. Unfortunately there may be times when we cannot honor a wrong price and, therefore, we reserve the right to cancel any order.
Dura-Gate.com strives to be accurate in depicting all products featured on our website. Specifications are subject to change due to manufacturer’s changes. If specifications must be perfectly accurate and up-to-date, please inquire about current specifications before ordering your product.
For more information regarding our returns and refunds policy, contact us!