Customers may place their order and pick-up at our warehouse, provided that they specify upon order and adhere to our “Warehouse Pick-Up Policy”. Customer and customer’s representative/carrier agree to abide by our Warehouse Pick-Up Policy as follows:
Orders placed for Store/Warehouse Pick-Up are not packaged for shipping by common carrier, ocean freight, or small parcel shipping. Items are prepared for customer pick-up “loose” meaning there may be no boxes, strapping, shrink wrapping, or other packing whatsoever. If any exists, it will be provided solely at our convenience only.
Dura-Gate is equipped with proper material handling equipment such as tow motors and a loading dock for most loading applications. We expect customers to come prepared with appropriate vehicles, trailers, and strapping supplies to pick up orders. Failure to do so may result in shipment delays and storage fees being assessed. Further, driver’s must be knowledgeable with proper strapping techniques and tie down applications. We do not assist with strapping down trucks, or tarping loads, etc.. We accept no responsibility or liability from failure to strap down loads properly or incorrectly loaded vehicles. Please do not show up in a Volkswagen Beetle and ask us to load a 30′ long gate on the top of it! Further, we will not assist with strapping 21′ chain link top rail to the underside of your pick-up, or side mirror! Please be aware of what you are picking up and if in doubt, ask us – we’re glad to assist with estimated and actual weights and sizes!
If your order requires materials to be prepped for small parcel carrier, such as UPS, FedEx, USPS, please specify upon order. Additional fees may apply. If your order requires materials to be packaged for Common Carrier shipment (your carrier) such as FedEx Freight, ABF, or other semi-truck carrier, please specify upon order. Additional fees may apply. If your order requires materials to be packaged for Ocean Freight by container, barge, or air, please specify upon order. Additional fees may apply.
Additional fees may apply to cover shipping and packing supplies, palletizing shipment, specially kiln-dried wood required for shipments overseas, labor, and so forth. Since shipment specifications vary significantly, please discuss your packaging requirements with our sales staff prior to placing your order.
Bill of Lading:
The customer must supply their own Bill of Lading if hiring their own carrier. Failure to do may result in a shipment delay and storage fees being assessed. Dura-Gate may on occasion by request handle preparation of a Bill of Lading for customer’s carrier and request pick-up of order, however additional service fees may apply.
Shortages and/or Damages:
We pack proper materials, correctly counted, in good condition. Shortages and/or damages must be reported immediately upon pick-up, prior to leaving our facility. Absolutely no shortages/ damages may be claimed after pick-up. If customer sends his/her own carrier to pick-up materials, be sure they too are aware of this policy. If materials are damaged in transit by customer’s hired carrier, it is the customer’s responsibility to file a claim directly with their respective hired carrier.
It is the customer’s responsibility to be available to pick-up materials ordered “Store/ Warehouse Pick-Up” within 7 business days of being notified order is complete for pick-up. Failure to pick-up materials by the 7th business day will result in storage fees being charged at $12.50 per day starting on the 8th business day.
If you require us to ship to your address, please refer to our Shipping Policy.